bt88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how bt88 ("bt88", "we", "us", "our") collects, uses, stores, and protects personal data relating to individuals ("you", "the Player", "the User") who visit, register with, or use the online betting and gaming platform operated at bt88.im.

bt88 is committed to handling your personal data with transparency, integrity, and in full compliance with applicable data protection principles. This Policy applies to all data processing activities carried out by bt88 in connection with the use of our website and services, including sports betting, live casino games, slot games, promotional programmes, and customer support interactions.

By registering a bt88 account or continuing to use the bt88 platform after this Policy has been made available to you, you acknowledge that you have read and understood how bt88 processes your personal data as described in this document.

2. Data Controller Identity

For the purposes of this Privacy Policy, the data controller responsible for your personal data is bt88, operating the platform at bt88.im. If you have any questions, requests, or concerns regarding how bt88 processes your personal data, please contact us using the details provided in Section 15 of this Policy.

bt88 serves players located across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and this Policy applies to all such players equally. All support interactions are conducted in English and are handled by our team operating on Bangladesh Standard Time (BST, UTC+6).

3. Data We Collect

bt88 collects personal data across several categories. The specific data collected about you will depend on how you interact with the platform. The categories are as follows:

3.1 Registration and Identity Data

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (used for age verification — players must be 21 or older)
• Email address (used as your primary contact method)
• Mobile number (used for account security and support)
• National identity card number or passport number (collected during KYC verification)
• Username and encrypted password

3.2 Financial Data

• bKash, Nagad, Rocket, or Upay account number or registered mobile number used for deposits and withdrawals
• Transaction amounts, transaction reference numbers, and transaction timestamps
• Account balance history (deposits, withdrawals, bonuses, wagers, winnings)

3.3 Identity Verification Documents

• Scanned or photographed copies of government-issued photo identification (national ID card or passport)
• Proof of address documents (utility bill, bank statement, or mobile network statement)
• Proof of payment method ownership (screenshot or confirmation showing payment method registered under your name)

3.4 Usage and Technical Data

• IP address and device identifier at login and during active sessions
• Browser type and version, operating system, screen resolution
• Pages visited on bt88.im, time spent on each page, navigation paths
• Games played, bet amounts, game durations, and game results
• Session start and end times
• Error logs and crash reports (where applicable)

3.5 Communications Data

• Content of emails, live chat transcripts, or other messages you send to bt88 support
• Details of any complaints or disputes you raise
• Records of any formal correspondence between you and bt88

3.6 Responsible Gaming Data

• Any deposit limits, loss limits, or session time limits you set on your account
• Self-exclusion requests and the dates and durations associated with them
• Notes from responsible gaming interactions with our support team (where relevant)

4. How We Collect Your Data

bt88 collects personal data through the following channels:

• Direct submission: When you complete the bt88 registration form, submit KYC documents, contact support, or set account preferences such as deposit limits.
• Automated collection: When you use the bt88 platform, our servers automatically log technical data such as your IP address, device type, and browsing behaviour within the site.
• Cookies and tracking technologies: As described in Section 8 of this Policy, bt88 uses cookies and similar tools to collect session and preference data.
• Payment processors: When you make a deposit or request a withdrawal, our payment partners (bKash, Nagad, Rocket, Upay) transmit transaction confirmation data to bt88 to allow us to credit or debit your account accurately.
• Third-party verification services: In some cases, bt88 may use third-party identity verification services to cross-reference the details you provide during KYC with available records. These services do not receive your full data profile — only the minimum data necessary to complete the verification check.

5. Lawful Basis for Processing

bt88 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:

Processing Activity	Lawful Basis
Creating and managing your bt88 account	Performance of a contract
Processing deposits and withdrawals	Performance of a contract
Age verification and KYC checks	Legal obligation
Fraud detection and security monitoring	Legitimate interest
Responsible gaming tools and monitoring	Legal obligation / Legitimate interest
Responding to support queries	Performance of a contract / Legitimate interest
Sending promotional communications (where opted in)	Consent
Platform analytics and improvement	Legitimate interest
Retaining records for dispute resolution	Legitimate interest / Legal obligation

6. How We Use Your Data

bt88 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your bt88 player account, including processing your login credentials, account settings, and preferences.
• Payment processing: To process deposits into your bt88 account and to execute withdrawal requests to your registered payment method. All amounts are in Bangladeshi Taka (BDT).
• Age and identity verification: To confirm that you are 21 years of age or older and to verify that the identity you have provided is accurate, as required by our responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities on the platform.
• Responsible gaming: To enforce deposit limits, loss limits, self-exclusion requests, and session time alerts that you or bt88 have put in place on your account.
• Customer support: To respond to your queries, complaints, and requests via our support channels.
• Promotions and bonuses: To administer bonuses, free bet credits, and promotional offers for which you are eligible, including verifying compliance with applicable wagering requirements.
• Platform improvement: To analyse aggregate usage data and improve the quality, performance, and content of the bt88 platform. This analysis uses anonymised or pseudonymised data wherever possible.
• Legal and regulatory compliance: To comply with any legal obligation, court order, regulatory requirement, or direction from a competent authority that applies to bt88's operations.

7. Data Sharing and Disclosure

bt88 does not sell your personal data. We share your data only in the following limited circumstances:

7.1 Payment Processors

When you initiate a deposit or withdrawal, bt88 shares the minimum necessary data with the relevant payment processor (bKash, Nagad, Rocket, or Upay) to complete the transaction. These processors act as independent data controllers for the data they collect directly from you through their own platforms and are governed by their own privacy policies.

7.2 Identity Verification Providers

bt88 may use third-party KYC and identity verification service providers to assist with age verification and fraud prevention checks. These providers receive only the data required to carry out the specific verification task and are contractually prohibited from using your data for any other purpose.

7.3 Game Content Providers

bt88 integrates games from third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers operate the game engines and live studio environments that power content on the bt88 platform. In the course of delivering games, these providers may process limited technical data (such as session tokens and game round IDs) but do not receive your full personal profile. Their data handling is governed by their own privacy frameworks.

7.4 Legal and Regulatory Authorities

bt88 may be required to disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by law or in response to a valid legal request. In such cases, bt88 will disclose only the data that is strictly required to comply with the legal obligation and will, where permitted by law, notify you of such a disclosure.

7.5 Business Transfers

In the event that bt88 undergoes a business restructure, merger, or acquisition, player data may be transferred as part of that transaction. In such an event, bt88 will notify affected players in advance and will ensure that the receiving party commits to honouring this Privacy Policy or provides an equivalent level of protection.

8. Cookies and Tracking Technologies

bt88 uses cookies and similar tracking technologies (collectively "cookies") on the bt88.im website. Cookies are small text files placed on your device that help the platform function correctly and allow bt88 to understand how users interact with the site.

8.1 Types of Cookies Used by bt88

• Strictly necessary cookies: These are essential for the bt88 platform to function. They include session cookies that keep you logged in during an active session and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences, such as your language setting and display preferences, so you do not need to re-enter them each time you visit.
• Analytics cookies: bt88 uses first-party analytics cookies to understand aggregate patterns in how players use the platform — for example, which game categories are most popular or where users exit the registration flow. This data is used in anonymised or aggregated form to improve the platform. bt88 does not use third-party advertising analytics networks.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set notifications when new cookies are placed. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the bt88 platform. Disabling functional cookies means that your preferences will not be saved between sessions.

Instructions for managing cookies in common browsers can be found in each browser's help documentation. bt88 does not operate a separate cookie preference centre at this time.

9. Data Retention

bt88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:

• Active account data: Retained for the full duration of your account relationship with bt88, plus a minimum of five years after account closure, for legal and dispute-resolution purposes.
• KYC and identity verification documents: Retained for a minimum of five years from the date of submission, in line with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for three years from the date of the interaction, unless the communication relates to a formal complaint or legal matter, in which case it is retained for five years.
• Responsible gaming records: Retained for five years from the end of any self-exclusion period or the closure of the account, whichever is later.
• Technical and usage logs: Retained for up to twelve months on a rolling basis, unless specific logs are flagged as relevant to a security investigation or dispute, in which case they are retained for the duration of that investigation.

When a retention period expires, bt88 will securely delete or anonymise the relevant data. Anonymised data (from which no individual can be identified) may be retained indefinitely for aggregate analytics purposes.

10. Data Security

bt88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it:

• Encryption in transit: All data transmitted between your device and the bt88 platform is encrypted using 256-bit SSL/TLS encryption, ensuring that it cannot be intercepted by third parties.
• Encryption at rest: Sensitive data stored in bt88 databases — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to player personal data is restricted to bt88 personnel who have a documented operational need for that access. All access is logged and subject to periodic review.
• Intrusion detection: bt88 operates server-side monitoring and intrusion detection systems to identify and respond to unauthorised access attempts in real time.
• Regular security reviews: bt88 conducts periodic internal security reviews and vulnerability assessments of its platform infrastructure.

Despite bt88's best efforts, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to player rights, bt88 will notify affected players and relevant authorities in accordance with applicable breach notification obligations.

11. Your Rights

As a bt88 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact bt88 at [email protected] with the subject line "Data Rights Request" and include your account username and a description of your request. bt88 will verify your identity before acting on any rights request.

• Right of access: You have the right to request a copy of all personal data that bt88 holds about you. bt88 will provide this in a structured, commonly used format.
• Right to rectification: If any personal data bt88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Some corrections (such as changes to your registered name) may require supporting documentation.
• Right to erasure: In certain circumstances, you have the right to request that bt88 delete your personal data. This right is subject to bt88's legal obligations — for example, bt88 cannot delete KYC records that are required to be retained under anti-money laundering rules.
• Right to restriction of processing: You may request that bt88 restrict the processing of your data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You have the right to receive your personal data in a machine-readable format and to request that it be transferred to another controller where technically feasible.
• Right to withdraw consent: Where bt88 processes your data on the basis of your consent (for example, for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.
• Right to object: You have the right to object to bt88 processing your data where the lawful basis is legitimate interest, including profiling for fraud detection purposes. bt88 will consider your objection and will cease processing unless there are compelling legitimate grounds that override your interests.

bt88 will respond to all data rights requests within a reasonable timeframe. Where a request is complex or voluminous, bt88 may take additional time but will inform you of the expected timeline. bt88 will not charge a fee for processing standard rights requests.

12. Children and Minors

The bt88 platform is strictly for adults aged 21 and above. bt88 does not knowingly collect, store, or process personal data relating to individuals under the age of 21. If bt88 discovers that a player account was opened by or on behalf of a person under the age of 21, the account will be closed immediately, all balances will be forfeited, and any personal data associated with the account will be deleted in accordance with our retention schedule.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered a bt88 account, please contact us immediately at [email protected]. bt88 will investigate and act on the report promptly.

13. Third-Party Links

The bt88 platform may from time to time contain references to third-party services — for example, links to the responsible gaming resources or payment partner information pages. These third-party sites operate under their own independent privacy policies and are not governed by this bt88 Privacy Policy. bt88 is not responsible for the privacy practices of any third-party website or service and encourages players to review the relevant privacy policy of any third-party site before submitting personal data to it.

14. Changes to This Policy

bt88 reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published at bt88.im/privacy-policy with an updated "Last updated" date at the top of the document. For material changes — those that significantly affect how bt88 processes your personal data or that reduce your rights — bt88 will notify registered players by email (to the address on file) at least seven days before the changes take effect.

Your continued use of the bt88 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using bt88 and may request account closure by contacting [email protected].

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bt88 handles your personal data, please contact us using the following details:

• Email: [email protected] (plain text — do not include passwords or full payment details in your message)
• Subject line for data rights requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Concern"
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

bt88 aims to acknowledge all privacy-related enquiries within 24 hours and to resolve them within a reasonable timeframe. For formal complaints that cannot be resolved through our support team, please submit a written complaint to [email protected] with the subject line "Formal Privacy Complaint", including your account username, a description of the concern, and any relevant supporting evidence.

This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions of this Policy are superseded by this document. bt88 — serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. 21+ only. Play responsibly.